Table of contents(13)+
- 01The 30-second test
- 02Method 1: Change Wi-Fi in the Ring app
- 03Method 2: Use the setup button when the device is offline
- 04Method 3: Fix a 2.4 GHz or guest-network refusal
- 05Method 4: Put the Hisense TV on the same new Wi-Fi
- 06Frequently Asked Questions
- 07How do I connect my Ring doorbell to a new Wi-Fi?
- 08Why won't my Ring connect to the new Wi-Fi?
- 09Does Ring work on 5GHz Wi-Fi?
- 10How do I change Ring Wi-Fi without the old password?
- 11Do I need to reset my Ring to change Wi-Fi?
- 12How do I connect Ring to Wi-Fi after moving?
- 13Related guides
To connect Ring to new Wi-Fi, open the Ring app, select the device, then tap Device Settings and Wi-Fi Network. Put the doorbell in setup mode with the orange button, choose the new 2.4 GHz name, and type the password. If the device is already offline, press the setup button first.
I swapped an ISP gateway last winter and three devices died in one hour. A Ring Video Doorbell 4 on the porch went dark first. An Indoor Cam in the hallway followed. The Hisense U7K in the living room stayed on the old name until I opened Settings and Network.
The 30-second test
Do this before you reset anything. Open the Ring app and tap the device card. If it says Offline, skip the old SSID. Use the setup button. If Live View still works, change Wi-Fi from Device Settings.
Look at the LED on the doorbell or cam. A flashing light usually means setup mode. A dark light on a battery doorbell often means a flat pack. Charge it before you hold any button.
- Phone is on the new Wi-Fi, not a guest network.
- VPN is off. Cellular data can stay on as a fallback.
- You are standing next to the device, not across the yard.
Method 1: Change Wi-Fi in the Ring app
This is the path I use first. It works when the doorbell still talks to the old router. It also works after you wake the unit with the setup button.
Open the Ring app. Tap the device. Tap the gear for Device Settings. Open Wi-Fi Network. Tap Change Wi-Fi Network, or the same row your build shows.
The app asks you to press the orange setup button. Hold it until the light flashes. Keep the phone next to the doorbell. Newer units pair over Bluetooth here. Older units raise a temporary Ring setup network. Follow the screen in front of you.
- Pick the new 2.4 GHz name. Type the password once. Do not rush the next screen.
- Wait until Live View returns. Then close the app and open it again.
- A Ring Chime is a second card. Change its Wi-Fi the same way. A Ring Alarm base station is a third card in the same app.
When this will not work: the old SSID is already gone and you never pressed setup. The battery is dead. The phone is on VPN or a guest VLAN. The new router is 5 GHz only. Fix those, then run this path again. Do not factory-reset yet.
Method 2: Use the setup button when the device is offline
A new router often kills the old name before you open the app. The doorbell cannot hear Device Settings until it is in setup mode. That is normal. It is not a broken unit.
On a battery Video Doorbell, pull the faceplate. Press the orange button until the light flashes. On a wired doorbell the button sits on the back or the side. On an Indoor Cam or Stick Up Cam it sits on the back or the bottom. Ring’s in-app diagram shows the exact spot for your model. Follow that drawing, not a guess.
Then go back to Method 1. Open the same device card. Run Change Wi-Fi Network. If the app offers to set up an existing device, pick the doorbell you already own. Do not create a second doorbell in the account.
When this will not work: a flat battery, no power at a wired transformer, or a button you released too soon. Charge the pack. Confirm the transformer is live. Hold until the light actually flashes. If setup mode never starts, then a longer hold / reset is the last step, not the first.
Method 3: Fix a 2.4 GHz or guest-network refusal
This is the failure I see after an ISP swap. The password is right. The app still dies at the join step. The doorbell wants 2.4 GHz. The new gateway is hiding that band, or it is 5 GHz only.
- Split 2.4 GHz and 5 GHz into two names. Join the 2.4 GHz name first.
- Skip guest Wi-Fi and “IoT” VLANs with client isolation. Use the main LAN.
- If the router is WPA3-only, try WPA2/WPA3 mixed. Older doorbells stall at the password step on WPA3-only.
- Stand next to the router for the first join. Move the doorbell back after Live View returns.
If the in-app list shows only 2.4 GHz names, your model is 2.4-only. Do not force a 5 GHz mesh name. Newer dual-band units show both names. Pick what the list actually offers. Ring’s own help lives at support.ring.com.
When this will not work: a 5 GHz-only ISP gateway with no 2.4 GHz toggle. You need a 2.4 GHz name, a cheap 2.4 access point, or a different router mode. The Ring app cannot invent a band the radio does not have.
Method 4: Put the Hisense TV on the same new Wi-Fi
HiRemote does not talk to a Ring doorbell. I wish it did. After a router swap I still have a second job: the TV. HiRemote only works when the iPhone and the Hisense share the same local Wi-Fi.
On VIDAA, press Home. Open Settings → Network → Wi-Fi → Connect. Join the same name the phone uses. Then open Home → Settings → Network → Mobile Phone Remote Control and turn it on. Full TV steps sit in how to connect a Hisense TV to Wi-Fi.
Download HiRemote. Select your Hisense model. Follow the pairing screens. The app is Remote for Hisense Smart TV on the App Store. It is free to download and holds a 4.4 rating from 1,600+ reviews. It pairs over that LAN. It does not need a Hisense account.
On a Hisense Roku TV, open Settings → Network → Set up connection. Then open Settings → Network → About and copy the IP. Paste it into the browser remote on /hisense-roku-tv-remote. If the phone remote dies after the swap, use Hisense TV remote app not working.
When this will not work: the TV is on guest Wi-Fi. The phone is on 5 GHz and the TV is on 2.4 with AP isolation. The About screen says VIDAA 3.0 or earlier. Those builds do not expose the network control API. Use the physical remote or a USB keyboard for setup. See connect a Hisense TV to Wi-Fi without the remote.
| Device | What to press | First check |
|---|---|---|
| Video Doorbell (battery) | Orange setup button behind the faceplate | Charged pack, 2.4 GHz name |
| Video Doorbell Wired / Pro | Setup button on the back or side | Live transformer power |
| Indoor Cam / Stick Up Cam | Setup button on the back or bottom | Not a 5 GHz-only SSID |
| Chime / Chime Pro | Its own card in the Ring app | Change Wi-Fi separately from the doorbell |
| Hisense TV on the same router | TV Network menu, then HiRemote | Same SSID as the phone, not guest Wi-Fi |
Frequently Asked Questions
How do I connect my Ring doorbell to a new Wi-Fi?
Open the Ring app, select the doorbell, then tap Device Settings and Wi-Fi Network. Put the unit in setup mode with the orange button. Pick the new 2.4 GHz name and type the password. Wait until Live View returns. If the card already says Offline, start with the button. You do not need the old router on.
Why won't my Ring connect to the new Wi-Fi?
The join usually fails because the doorbell wants 2.4 GHz and the new router is 5 GHz only. A guest network with client isolation also blocks it. A flat battery stops setup mode. Split the bands. Use the main LAN. Charge the unit. Then run Device Settings again. A wrong password looks the same as a band mismatch, so type it once from a notes app.
Does Ring work on 5GHz Wi-Fi?
Most doorbells and indoor cams still join 2.4 GHz only. If the in-app list hides every 5 GHz name, your model is 2.4-only. Split the bands or add a 2.4 GHz SSID. Do not force a 5 GHz-only mesh name. Newer dual-band units show both names in the picker. Trust that list, not a label on the router sticker.
How do I change Ring Wi-Fi without the old password?
You do not need the old SSID or the old password. Press the setup button until the light flashes. Then open the Ring app and run Change Wi-Fi Network. The phone talks to the doorbell over the temporary setup link. The old router can stay off. You still need the new Wi-Fi password. Without that, the join cannot finish.
Do I need to reset my Ring to change Wi-Fi?
No. A full reset is a last step, not the first. Change Wi-Fi in the app first. Use the setup button if the device is offline. Reset only if setup mode never starts. A reset signs the hardware back to the same Ring account. It does not delete the account or old events already stored in the app.
How do I connect Ring to Wi-Fi after moving?
Use the same Change Wi-Fi path. A move is just a new SSID. Press the setup button at the new address. Join the new 2.4 GHz name. Update each device card, including a Chime. Then put the Hisense TV on that same name if you use a phone remote. After-moving is the same job as a new router. It is not a second article.
