Table of contents(13)+
- 01The 30-Second Test: Find Out Where You're Actually Billed
- 02Where to Cancel, at a Glance
- 03Method 1: Cancel From Your Roku Account Online
- 04Method 2: Cancel Directly on the Roku TV Itself
- 05Method 3: Cancel a Subscription Bought Through Apple or Google
- 06Method 4: Cancel Directly With the Streaming Channel
- 07Frequently Asked Questions
- 08How do I cancel a subscription on Roku TV without the remote?
- 09Will canceling a Roku channel subscription delete the app?
- 10Why does Roku still charge me after I canceled?
- 11Can I cancel a Roku subscription from my phone?
- 12Does canceling a free trial on Roku stop the charge?
- 13Related Guides
We hear this question a lot from Hisense Roku TV owners — R6, R7, R8 series. They sign up for a free trial on a channel tile, then get charged a month later. Roku TV doesn't keep every subscription in one obvious spot. Where you cancel depends on how you originally paid, not which channel it is.
The 30-Second Test: Find Out Where You're Actually Billed
Before you touch any menu, figure out who is charging you. This takes less time than hunting through settings.
- Check your bank or card statement. The biller name usually says Roku, Apple, Google Play, or the channel itself.
- Search your email for a receipt. Roku, Apple, and Google all send a confirmation when a subscription starts.
- Think about where you signed up. If you subscribed on your phone instead of the TV, Apple or Google probably billed you.
Once you know the biller, skip straight to the matching method below instead of guessing.
If your physical Roku remote is lost or broken, you can't even get to the menu to check. You don't need to buy a replacement just to look. The free HiRemote app turns an iPhone into a Hisense Roku TV remote in under a minute. Or skip the install completely and use the free browser-based remote at hiremote.app/hisense-roku-tv-remote. Type in your TV's IP address and you're controlling it in 30 seconds — no app, no Roku account needed.
Where to Cancel, at a Glance
Use this table once you know who's billing you.
| Where you subscribed | Where to cancel | What you need |
|---|---|---|
| Directly through Roku (Roku Pay) | Your Roku account online, or the Roku TV itself | Roku account login |
| Apple App Store (iPhone or iPad) | Apple's subscription settings | Apple ID |
| Google Play (Android) | Google Play's subscription settings | Google account |
| The channel's own website | That channel's account page | The email you registered with |
Method 1: Cancel From Your Roku Account Online
Roku lets you manage Roku Pay subscriptions from a web browser, not just from the TV. Sign into your Roku account on a computer or phone, using the same login linked to your TV. Look for a subscriptions or billing section on your account page.
Select the subscription you want to stop and follow the cancel option there. This only works for subscriptions billed through Roku itself. If Apple or Google billed you, this screen won't list it at all.
Honest caveat: the exact wording changes between Roku software updates. If you don't see "subscriptions" right away, check under account or billing settings instead.
Method 2: Cancel Directly on the Roku TV Itself
You can also cancel without leaving the couch. Go to the Home screen and find the channel tile for the subscription. Highlight it and open the extra options menu. The exact button varies by remote model, so look for anything labeled options or settings.
If the channel bills through Roku Pay, you'll see a subscription management screen. Choose the option to end it, then confirm. For help finding channels in the first place, see our guide on downloading apps on a Hisense TV.
When this won't work: if Apple, Google, or the channel itself bills you, the TV's menu usually just redirects you to that billing app instead of canceling on the spot. If your remote itself seems unresponsive rather than just confusing, check our guide on Hisense Roku TV remote not working before assuming it's a billing issue.
Method 3: Cancel a Subscription Bought Through Apple or Google
If you subscribed on an iPhone or iPad, cancel it in your Apple ID subscription settings. The Roku TV doesn't control Apple billing, so canceling on the TV won't stop the charge. Apple's official guide walks through the exact steps for every iOS version.
The same logic applies on Android. Open the Google Play Store's subscriptions section while signed into the account you used to sign up. Google's official guide covers canceling or pausing a Play subscription on any device.
Honest caveat: HiRemote is a remote-control app for Hisense Roku TVs. It helps you navigate menus when your physical remote is gone. But it can't touch billing or subscriptions. For that, you still need the Roku, Apple, or Google steps above.
Method 4: Cancel Directly With the Streaming Channel
A small number of niche or regional channels handle billing on their own, outside Roku, Apple, and Google entirely. If that's your situation, neither the Roku account page nor Apple's or Google's subscription settings will show the charge.
Sign into that channel's website or app directly. Use the same email you registered with and look for an account or membership section there.
When this won't work: if you can't remember signing up anywhere besides Roku, this probably isn't your case. Stick to Methods 1 through 3 first.
Frequently Asked Questions
How do I cancel a subscription on Roku TV without the remote?
You can cancel without a physical remote by using the Roku mobile app, which mirrors the TV's controls, or by signing into your Roku account from a web browser. The Roku account website shows and cancels Roku Pay subscriptions from a computer or phone, no remote needed. If Apple or Google billed you instead, cancel from that company's app without touching the TV at all.
Will canceling a Roku channel subscription delete the app?
No — canceling a subscription only stops future billing. It does not remove the channel from your Roku TV. The tile usually stays on your Home screen, but premium content locks until you resubscribe or the channel drops back to its free tier.
Why does Roku still charge me after I canceled?
This almost always means you canceled in the wrong place. If you originally subscribed through Apple or Google but canceled inside the Roku account or TV menu instead, the original billing account keeps charging you. Go back to the 30-second test above, confirm the real biller, and cancel there.
Can I cancel a Roku subscription from my phone?
Yes, as long as it was billed through Roku Pay. Open the Roku mobile app or sign into your Roku account from a phone browser, then cancel it in the subscriptions section. If Apple or Google billed you, cancel from the App Store or Play Store app on that same phone instead.
Does canceling a free trial on Roku stop the charge?
Yes — canceling before the trial ends stops the charge from happening at all. Free trials convert to a paid subscription automatically once the trial period ends, so you have to cancel before that date, not after. Check your signup confirmation email for the exact trial end date, since it varies by channel.
